Revisit the site when I do not renew my subscription

[Kha vdd]

Hi Support Team,

i'm reseller in Viet Nam,

Customers who purchased Jira (Cloud) Premium 15 Users (Annual Payments)

This customer's subscription expires on August 11, 2025 and they did not renew. But now they need to access their site to check some projects they created on jira > Team please help them in this case.

Thank you,

[Jayesh Raghuvanshi]

@Kha vdd 

Below are my suggesstion which you can follow:

• Reactivation Subsciption Immediately
  • Access admin.atlassian.com/billing
  • Go to Subcsription --> Inactive
  • Find the expired subscription and reactivate it
  • Complete the payment process
• Contact Atlassian Support for recovery
  • Create a ticket for atlassian support https://getsupport.atlassian.com
  • Billing Support Ticket https://www.atlassian.com/company/contact/purchasing-licensing

Time-sensitive factors:

• Premium subscriptions have 60-day data retention from deactivation date

• August 11, 2025 + 15 days (grace period) + 60 days (retention) = approximately October 25, 2025

• You have very limited time before permanent data deletion

• Atlassian Support must be contacted immediately for any hope of recovery

If you like the suggesstion kindly accept the answer.

Thanks
Jayesh R

[Kha vdd]

Hi Jayesh Raghuvanshi,

Thanks for your detailed reply. I will let the customer know. If they agree to extend, I will contact Atlassian Support to assist with data recovery.

Thank you so much,

[Tomislav Tobijas]

Hi @Kha vdd ,

Just a note first that this is a public forum where mostly end users like myself answer questions and create discussions (there are, however, some official Atlassian staff browsing the forums).

Also, as it's a public place, keep that in mind when sharing company or personal information.

Now, as for the issue itself, you'll probably have to raise Atlassian Support ticket. Recommending to use Billing, payments, and pricing option.

Before that, you can check the status site by following these steps:

• Go to admin.atlassian.com and select the relevant organization.

• Navigate to Billing to see if the site subscription is canceled or deactivated.

• If the subscription is canceled, you may be able to recover the site by following the instructions to recover a canceled site

Cheers,
Tobi

[Kha vdd]

Hi Tobi,

Thanks for your very detailed reply. I was indeed confusing the community forum with the support ticket. Thanks for the reminder, thanks for your guidance again.

Thank you so much,