I want to increase my escalation time of bug issue in my project how can i do

Question

I have one service based project in that user has create a ticket as a bug type issue ,

so i wanna increase my bug time escalation so our developer can easily work . How can i increase my escalation time and right now our time is 16h but i wanna do 15 days

Jack Brickey_h10pa4 · Accepted Answer

Hi @Nigam Gandhi , it sounds like you want to change one of your SLAs. Is that the case? If so and you have admin permissions go to project settings > SLAs and find the appropriate SLA and goal to adjust the time.