Automation for tickets staying in status

Question

Hello!
I need to build automation for tickets that stay in specific status more than X days that will send alert notification to Assignee that they should move the ticket to a different status. 
If ticket is in Status 'In Review" 14 days, send notification in Slack to Assignee. Is it possible to do via Jira Automations? If yes, then what logic I need to build? Appreciate help with this!

Serosoft Jira Administrator · Accepted Answer

Hi @Yuliia Vyborova See if these steps help you:

1. Create a "Scheduled Automation" which may run say everyday 9 am

2.  Add Component->Add a condition->JQL Condition

3. Use JQL like "project ="xxx" and status in ("In Review") and status changed TO "In Review" BEFORE startOfDay(-14d)

4. Add an action

5. Either "Send Email" or "Send Slack" message.

Valeriia_Havrylenko_SaaSJet · Accepted Answer

Hi  @Yuliia Vyborova 👋

I guess Time Between Statuses (developed by my team) will be an option for you. Add-on  measures connections in the workflow, through a transition time in specific issues.

Also you can set email notifications for issues where the time limits have been exceeded. You can set emails sending to notify people about issues where Warning and Critical time limits are overdue.

When time limits for some issues will be exceeded, people that are chosen before will receive a warning email.

Add-on has a 30-day free trial version and free up to 10 users. 
Please, let me know if you have any questions

Hope it helps 😌
Valeriia