Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

A big part of issues disappeared after issues package transition from one project to another

Яков Стинский
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 15, 2020

Hi, everyone!

We have a few projects in JIRA Service Desk 4.10.0 and just started a new one.
I've launched issues package transition from an old project (Service desk type) to a new one (also Service desk type) and matched only the content of the resolution field between them.

After the end of transition we see that more than 15% of our issues just disappeared. I didn't see them in the Log journal or History change report.

Backup didn't work, too.

Do you know how we can solve this problem? Or which tooI is better to use n order to understand the reason whese issues disappeared?

Please, find attached the Log journal to understand better the situation described above.

Thank you in advance!

0 answers

Suggest an answer

Log in or Sign up to answer