70 credits...10 per chat? So, only 7 chats per month on a paid plan? Please explain.

[Andrew Fleig]

Hey team,

I'm considering signing up for Jira again but it looks like my interactions with Rovo are limited to A total of seven per month! 10 credits per "chat", 70 credits per month. Unless I'm doing some radically incorrect math, this only allows me to use Robo seven times a month. How does that make any sense at all for a paid plan, premium no less? I'd love for someone to help me to understand this. Thanks.

[Samuil Enchev]

Hi @Andrew Fleig

Your math is correct for a single user, but the system is designed for teams, which changes the value significantly:

• Credits are Pooled: Your 70 credits go into an org-wide pool. If you have 10 users, you have 700 shared credits. Power users can use more because usage typically averages out across the team.

• Search is Free: Rovo Search and Rovo Studio are platform features and do not consume credits. Only AI-heavy tasks (Chat, Agents) cost 10 credits.

• No Overage Charges: Atlassian is not currently billing for exceeding allowances. You’ll get 90 days' notice before that changes, and even then, overages are estimated at just ~$10 per 1,000 credits.

• Admin Tracking: You can monitor your team's actual usage in real-time via the Platform usage dashboard (Insights > Platform usage).

Bottom line: You aren't limited to 7 chats; you have a shared pool, free search tools, and a "no-bill" grace period to test it out.

Full details can be found here: Rovo usage allowance | Rovo | Atlassian Support

Best,
Samuil

[Sebastian Krzewiński]

Hi @Andrew Fleig ! 

I believe that Atlassian need to answer this. I requested for Atlassian assistance here. 

IMO - based on your math - it looks ridiculous 

Regards,

Seba