nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

the code comes in instead of the status of mail

Kseniia Kuhar

Hello. Why notifications come to the mail then with normal application statuses, then the code "$ {request.status}" comes in instead of the status.

Accepted answers

All comments

Nic Brough -Adaptavist-

Have you modified the email templates?

Kseniia Kuhar

Yes, but I just wrote the extra text. The code itself inserted from the template. And the mail comes to the normal status, but in the code.

this is my template:

<div class="jsd-message-content">
${message.content}
</div>

Заявке № ${issue.key} присвоен статус "${request.status}".

<p>
<a class="jsd-issue-link" href="${request.url}">Посмотреть запрос</a>
<span class="jsd-link-separator">·</span>
<a class="jsd-unsubscribe-link" href="${request.disable.notifications.url}">Выключите уведомления для этого запроса</a>
</p>

<p class="jsd-help-center-footer">
Служба технической поддержки. Сообщение сгенирированно автоматически.
</p>

Kseniia Kuhar

So you do not tell me what's the matter?

Nic Brough -Adaptavist-

Does the issue key come out alright?

Did the ${request.status} come out before you made your changes?

Kseniia Kuhar

I can not say, because when they did the project, they changed everything at once. We thought the problem was that notifications were coming too slowly, and maybe the status could not be updated when it was intercepted. So what will you advise me? How to fix it?

Nic Brough -Adaptavist-

You should go back to a template that was working before the changes to begin with.