Jira site stuck on “You’re almost there” screen (can’t access site)

[Fiana Marsha Marentek]

Hi everyone,

I’m currently unable to access my Jira site
When I try to open it, the page keeps loading and eventually shows this message:

I’ve tried refreshing, using incognito mode, and clearing cache, but the issue persists.

Interestingly, when I open my other Jira site and try switching to the errorsite, there’s no “Jira” option showing under the site list anymore.

Could this mean the site is currently down or my access has been revoked (eventhough I'm the project admin)?
Has anyone experienced this issue recently?

Thanks in advance for any help!

[Nikola Perisic]

Welcome @Fiana Marsha Marentek 

Have you tried to go to Atlassian Administration and search for Jira for your specific site there? You need to navigate to the Apps section to get there eventually.

[Fiana Marsha Marentek]

Thanks for the suggestion! Just to confirm, is this the correct section?

[Nikola Perisic]

No, you need to select four dots and select Atlassian Administration. But for this you need to an organization admin in order to see which apps are in your site. If Jira is missing, you would see the option to add the app.  If you are a site admin, this option would be greyed out.

You need to go here: admin.atlassian.com