Jira Service Desk

Question

Hi Team I am using JIRA Service Desk.I am creating a  Ticket through JIRA Service Desk eg I  am creating a software request ticket.When i click "Need a software".A list containing multiple softwares come up like operating system,antivirus,Servers etc.This is perfectly fine.I just want to know if i select a software from that  list eg "operating system" , another  3 - 4 text boxes should open which should ask  "which operating system "?" how much bit" ? etc etc.Is there any way to do this ?

Daniel Bajrak · Answer

Hi,

You can use plugin for service desk called service pack for JIRA service desk: https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender

There is option dynamic forms for customer portal. You choose select custom field, option and what field should be shown when you choose this option.

Matt117 · Answer

Just as described in the OP, it would be nice to be able to simply build a field where the response is passed to another request field as a parameter this will allow conditional requests, like   I want "Hardware"     Type of hardware ?  etc  http://css-tricks.com/examples/DynamicDropdown/

Rahul Pandoh · Answer

Matt i didnt got your answer.Can you ls elaborate