Atlassian finally gives us control over Jira and Confluence access requests!

[#1]

For years now, Atlassian has presented organization users (members of a claimed domain) who do not have access to Jira or Confluence with a rather abrupt message:

Well, as of July 9, 2026 (thanks @__ Jimi Wikman for blogging it here), you can now customize that message and include a link to a proper Help Desk request or other mechanism to request access:

This new feature is called Create custom notes when users request access to apps but in the Atlassian Admin hub, under Apps > App access settings, the option is labelled "Create access message".

It looks like this:

This is a GREAT improvement and gives administrators a way to properly manage access requests to Atlassian tools.

As Jimi writes:

It would be nice if we could get a proper editor for that so we can style the message and redirect properly...

Yes, but I'm happy as heck that the ugly link is even clickable. That's HUGE.

Thanks Atlassian! This much satisfy some JAC, right @Dave LIAO ?

Oh wait, I FOUND it and it was closed on Dec 18, 2025 as "Won't Fix":

• ID-7887 Ability to customize "Try a different account" page 

[Arkadiusz Wroblewski]

Hahaha @Darryl Lee 

So "Won´t Fix" but Schizophrenic actually Deployed Change ? Love it 🤠😂❤️👀

[Dave LIAO]

@Darryl Lee - I am HERE for this. Thanks for publicizing this - I just customized my own access message. And it's free of snark.

p.s. Do you sleep? 🤣 (Gave you kudos for this article!)

[Yatish Madhav]

Thanks Atlassian, @Darryl Lee and Jimi. I sure would have loved this years ago. But better late then never :)

[Rune Rasmussen]

This is really great news. We've been missing this for years!

[Chris Rainey]

YES! best news I’ve gotten all week, which probably tells a sad story about how this week has gone, haha.

Thank you for sharing! 

[Arkadiusz Wroblewski]

Entrance Notification Text "YOU NOT SHALL PASS"😂

I love Gandalf 🤠👀🧙‍♂️🪄

[Anne Saunders]

Great find!!

My new access message now mirrors the "You can't invite new users" messaging we have in the User Invites tab! I love internal consistency 😍🤩🥳

[James O_Connor]

Fantastic, thanks for letting us know @Darryl Lee and @__ Jimi Wikman!

[Jamie Zeidler]

Should have allowed it to be customised per App. We have a different support process request for each app, which limits our use of this single message option.

[Ignacio Pulgar]

Thank you! You made my day!!!