unable to connect to site using iframe in HTML macro

Question

Hi everyone, I have a user wanting to embed a page from an external site into a Confluence page using the iframe tag. However it's unable to load the page "getting refused to connect error" I can successfully load an internal Confluence page using the iframe tag but nothing from an external site. Could this be a firewall issue or is the site the user is trying to load is disabling iframes? Here's the code used inside the HTML macro

CDI HUB Servers Page

Michelle B_n42cdb · Answer

This is a known bug - see here for the raised work item, please vote on it so they fix it: https://jira.atlassian.com/browse/CONFCLOUD-73617

Zoriana Bogutska_Kolekti · Answer

Hi @MikeA

Also for that, you can try the iframe macro by Mosaic

There you can configure a view of the allowlist.

Let me know if you need any help, this app is developed by my team.

Thanks

Zoriana

Srinatha Tondihal · Answer

Hi @MikeA ,

Welcome to Atlassian community.

Yes, this can be due to firewall. Have you tried to add the URL to allow list and check? If not I would test that first.

* configuring-the-allowlist

Also, I would recommend you to go through this article and make sure you have all the required html macros enabled.

* how-to-put-an-iframe-into-confluence

I hope above information helps. Have a good day!

Thanks,

Srinath T