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login error message

login error message

Hello everyone,

We have two colleagues in our company who cannot log in to Confluence and Jira, even though the authorizations have been set up.

https://mbld-confluence.dot.i.mercedes-benz.com/
https://mbld-jira.dot.i.mercedes-benz.com/

Can you please help here

best regards

Zeljo

2 answers

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What error do they receive?

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You can't log in at this time.

Please contact your administrator. Specify this error ID: (see Appendix)

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are you the organizations admin? If so, have you inspected the users under user management? That is where I would start and if necessary reset the password.

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We have removed both users several times and created new ones, but unfortunately it has not led to success. The same error message appears over and over again!

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I would suggest opening a support request with Atlassian.

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ok, thanks!

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