Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to get a hold of support for the source code for confluence.

Nicholas White
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 1, 2024

Hello,

I have noticed that the source code for confluence has been removed from my licenses page, I had a look around online and saw others were having this issue.

https://community.atlassian.com/t5/Jira-Software-questions/Where-can-I-download-Jira-amp-Confluence-server-source/qaq-p/2586038

 

https://community.atlassian.com/t5/Data-Center-questions/Why-is-source-code-no-longer-available/qaq-p/2517488

 

Seems that the solution was to reach out to support to request access to source code. I have been unable to lodge a ticket and/or contact a support line to get access to this product.

Can some one direct me on where to go for this?

2 answers

1 vote
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 1, 2024
0 votes
Nikola Perisic
Community Champion
February 1, 2024

Welcome to the community @Nicholas White !

Sadly, Atlassian has stopped giving the support for the server instances. Alternatively, if you have a cloud instance - in here this is the paid version in order to get the support for your instance, you can refer to Atlassian about this issue.

This is the only way that you can reach them out for the server problems. They should be able to help you out about this.

Nikola Perisic
Community Champion
February 1, 2024

You can apply for the free trial of the premium version of Jira and raise a support ticket then. Also, you can cancel this trial after you got your answer.

Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 1, 2024

Also, if your server licence has not ended yet, you can still raise a support request with it.  Server support ends in two weeks.

Like Nikola Perisic likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
AUG Leaders

Atlassian Community Events