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For one user, Jira issue link is not showing in confluence page

vivuu

We have a confluence page , where all can view the assigned issues in one jira projects. As a adminI can see this as shown in the attachemnt.

But one user for him this links are not visible in confluence. where its displaying as Project is doesnot exist or you dont have permission.

But by accessing the same url in browser , he can access the project.

Accepted answers

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vivuu

not exist.PNG

Christian Reichert (resolution)

Hi!

Has the user the same Username in Jira & Confluence?

Cheers,
Christian

AnnWorley

That was my question as well. If they are logged into Jira with one account and Confluence with a different account it would explain the issue.

If they log into Confluence in an incognito window or private browsing session can they still access the Jira link (same url in browser)?

vivuu

Yes same username . Crowd account.

In confluence. These jira project links are not showing for them. But I can see am admin. U tested with a new test user and given jira project permission on the project. But the same issue persists as they faced. The url of the browser is accessible separately in browser,but in confluence it’s not visible for them

AnnWorley

To speed up communication I opened a ticket for you on our support portal. You should receive an email shortly asking for logs and other materials.