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Confluence Server 8.5.3 not starting due to Server License Support

Brian Long November 21, 2023

Updating my Confluence Server to 8.5.3 to get to the latest patched version.   My instance will not start, stating: 

Incompatible License: This Confluence version doesn't support Server licenses

Am certainly aware that Server is EOL, however, my understanding is 8.5 is still available to run.

Self-hosted
Running in Docker Container

   Tried pulling from both atlassian/confluence-server:8.5.3 and atlassian/confluence:8.5.3 and get the same message related to the license.

Please let me know what is needed to be done to get an instance back up and running.

 

Thanks ::

Brian

1 answer

0 votes
Brant Schroeder
Community Champion
November 21, 2023

@Brian Long Is your confluence license for server still active?

Brian Long November 21, 2023

Yes, current dashboard shows it is still valid

Brant Schroeder
Community Champion
November 21, 2023

@Brian Long I would suggest submitting a support issue with Atlassian then here: https://support.atlassian.com/contact/ 

Brian Long November 21, 2023

Just went back to 8.4.4 and getting the same error.  The message also says: Ensure you have a valid Data Center license, update your license key, and restart your instance

Looks like all the images were updated in the last 2 - 4 days.  Wonder if they were all built with "Data Center" versus "Server"

Unfortunately can't open a ticket based off my license type

Seeing others reporting similar issues.  Hopefully this gets resolved.

Brant Schroeder
Community Champion
November 21, 2023

@Brian Long let me escalate to Atlassian.

Brian Long November 21, 2023

Thank you

Dhanush
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 24, 2023

@Brian Long 

We have received your escalation and have promptly created a support ticket on your behalf. Rest assured, our dedicated team is now reviewing your concern. An engineer from our support team will contact you as soon as possible to resolve the matter.

Please keep an eye on your inbox for further communication. We appreciate your patience and understanding in this matter.

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DEPLOYMENT TYPE
SERVER
VERSION
8.5.3
TAGS
AUG Leaders

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