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i am unable to receive recovery email

nawaz butt_a47fqf

i am unable to receive password recovery emails. kindly help me.

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Zulfiqar Bin Zafar_gcva07

Hello @nawaz butt ,

Please check that you are entering the correct email that you used at the time of registration.

Thanks & Regards,

Zulfiqar Bin Zafar

nawaz butt_a47fqf

yes i am entering the correct email adress.

Zulfiqar Bin Zafar_gcva07

Please try the following steps:

Open an incognito window in your browser and navigate to https://id.atlassian.com/login
Try to login using your e-mail account and the password you normally use to access your e-mail.
If that does not work, ask your admins of your e-mail domain to check if the Atlassian Cloud domains and IP ranges are whitelisted in your E-mail server and Firewall:
Atlassian cloud IP ranges and domains
Then, click in the option "can't login?" at the https://id.atlassian.com/login to trigger the password reset again.
Check if the reset password notification is not flagged as SPAM in your mailbox

nawaz butt_a47fqf

thankyou

Caroline R_g9ynyc

Hi, @nawaz butt!

Thank you for reaching out to Atlassian Community!

I would like to confirm if you were able to reset your password. In case you were not, could you please confirm if this issue occurred with the account linked to the email you used to post this question?

Looking forward to hearing from you.

Kind regards,
Caroline

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