Stuck on Two Step Verification

[Ahmad Ansari]

Hi,

I am unable to access my account. Two step authentication is disabled, but Bitbucket keeps on asking to verify, also I dont have any recovery code either, see screen shot below:

[Nic Brough -Adaptavist-]

>Two step authentication is disabled

No, it is not.  You get this screen when you try to log in because it is enabled. 

You will need to talk to your admins if you want to get it turned off, or get your verification set up.

If you are the admin and have lost your verification method and your recovery keys, you will need to contact support, as it says at the bottom of the screen