Why only 1 out of 3 boards in Trello was imported to Jira?

[maria_bilukha]

Hi!

I was trying to import my boards from Trello into newly created company-managed project in Jira using External System Export. As a result I've got +3 team-managed projects (why team-managed?) and only 1 of them has got the issue cards, the rest is empty. What is the reason? What should I do to get 2 others?

Your answers and hints will be truely appreciated

[Carlos Garcia Navarro · Accepted solution]

Hi @maria_bilukha ,

Welcome to the Community! Have you followed the instructions in this article?

https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-trello/

Do you see any error when moving from Trello to Jira?

I wonder if there is a filter in the projects where you can't see the moved tickets. Can you search in Jira to list everything in your project to confirm if the tickets exist there?

Also,, if you need to move to a company managed project you can move them around using Jira's bulk issue move, as described in the article.

[maria_bilukha]

Hi @Carlos Garcia Navarro

Yes, I did as described but thank you for sharing the link, because now I know why all the projects were migrated as team-managed ones. 

No specific errors and no filters, I've checked log and Issues menu.

But I migrated successfully the rest of projects one by one, so maybe the problem was related to the huge amount of items. And I've already move one of the projects to a company managed one, so thank you again for the link, it was really helpful.