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Cannot fetch notifications in Community; no digest email today

Barbara Szczesniak

I'm trying to figure out if this is a Community issue or if my IT folks have implemented some new security measure that's messing me up. I'm leaning towards the latter, since I'm having a few other issues, but I thought I'd check with you all, just in case.

When I'm looking at messages in Community, I generally go through my notifications list to review any updates on items I'm watching. This week, however, all I see is:

When I select See all notifications, I get a page that says "You have no recent activity." I know this isn't correct, since, when I go to my profile and look at a Question I started watching this morning, I see that someone has posted a response since I started watching it.

I tried logging out and back in, but this made no difference. On Friday, I did need to clear my cache and cookies for another reason, but I don't know why this would affect this.

And then, this morning, I did not get my daily digest email.

Has anyone else experienced this? Was there some behind-the-scenes change to the settings? Should my next stop be my IT people to see what they turned on/off?

Comments

Mikael Sandberg

This is a known issue and the Khoros team is working on it. You can check the status here, https://status.khoros.com/

Barbara Szczesniak

Thank you for the quick response, @Mikael Sandberg. I didn't know that Khoros had anything to do with Atlassian Community notifications.

Andy Gladstone

@Barbara Szczesniak the Atlassian Community platform is built on Khoros. If you ever have issues, check their status page. In the past month there have been numerous notification related outages on the platform, all due to Khoros.