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trello unable to verify email

debbierusso
debbierusso Oct 02, 2019

I have 2 employees that are unable to access any trello boards - the response is saying that Trello is unable to verify their email address.

 

Trello user - eva39044498

Trello user - megan01425341

 

Please advise

 

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Iain Dooley
Iain Dooley Community Leader Oct 02, 2019

@debbierusso this is usually because it initially attempted to send to those addresses before they existed and got a bounce back, and subsequent sends are blocked to improve deliverability (I think Trello use SendGrid which does this automatically).

At any rate, you need to email support@trello.com to get this resolved.

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