i am still having problems. i managed to correct the misspelled full name which is now "James McGough" but i had to change the user name to "james_mcgough", this is unacceptable. i want my user name to be jamesmcgough without a space. i received an error message that did not permit me to reset to the user name to what i desire.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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