Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


create templet card from mail

Is there any way to create a template card instead of a simple card with email?

2 answers

0 votes
Çiğdem Büyükaşik
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Jan 03, 2023

Hello @Keren Katzav,

Welcome to the community. Hipporello Service Desk has an advanced email-to-board feature, but I'd like to understand what you're trying to achieve with this. Can you provide more detail about your goal?

Hi @Keren Katzav 

I don't think there is such an option with the default mail to board functionality.

You should have two ways from here right now:

- Develop a http server (e.g. nodeJS) and host it somewhere to parse the mail. If done right, this could be a good way but it needs a lot of coding experience to execute. 

- Use one of the automation services out there, like Power Automate for Microsoft Outlook, and try to adjust the card while creating to your wanted template. This probably needs less coding experience but is also quite error prone and costs a lot of money...


We have also developed an Add-In for Microsoft Outlook called Mailissa ( which already supports Trello and can be used to manually transfer mails into cards or update cards. This could be easily adjusted to support custom templates. We are also soon to release a new version with AI powered automation for creating cards/tickets, archiving mails etc. in third party systems. If you want to know more, just try it out for free here or book a meeting with one of our consultants.

If you are not interested right now, I hope you can fix your problem with one of the named options :)

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events