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Why when programming the automation "Move to the top of the list" doesn't works

IA Kamenike
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September 4, 2023

wefwefwefwefwefwe.pngI programmed this rule so that when a card is two days due, it goes up to the top of the list, a label is added and emails are sent to those responsible, but the rule is not executed when the condition is met

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Mutya A
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 6, 2023

Hi there!

You can check an Automation rule whether it's running or not if you click the lightbulb icon (please see your screenshot).

This will launch the command log:

You can check if the rule was executed after you created that rule. If it has not been triggered yet, it's likely because there were no changes to the card's due dates after this rule. Please note that any changes in automation is not retroactive. The trigger takes effect after the automation was created or modified. 

Hope this helps but let me know if this isn't the case. I would also highly encourage you to submit a support ticket here so we can look at if further. 

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