Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Using Butler variables in email notification

Good morning, 


  I am creating some rules to send a notification when different activities happen in the board. I am trying to use Butler variables to simplify the access to the information, but as the email is generated as text, the variables are not properly updated with the values.


Is there any way to get the proper values into the variables in the body of the email?


Thanks in advance for any guidance.


3 answers

3 accepted

0 votes
Answer accepted

I made an error and I was mixing hte format for variables and customfield. When updated and using {variablename} it is working fine.


Thanks a lot for your support.


0 votes
Answer accepted
Iain Dooley Community Leader Jul 12, 2021

@Alejandro Solana can you show us a screenshot of your Butler rule?

Should I use {{%customfield}}?... I was using {@customfield}.

0 votes
Answer accepted

@Alejandro Solana 

I am assuming you are using the Butler email action. Trello takes care of the substitution for values for the variables added to your email customisation. Make sure you use the right structure : {name of variable} and {{%customfield}} see this page for reference :

I was using {@customfield} instead of {{%customfield}}. I will update it to the proposed format.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend  B...

2,256 views 27 40
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you