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Trello notifications landing in spam folder

SARL AFSM October 4, 2022

Hi all !

When sending notifications throught Butler, messages are landing in spam folder.
I there a way to avoid it ?

Thanks a lot

1 answer

0 votes
Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 11, 2022

Hey @SARL AFSM - unfortunately there's no way to change it on Trello's end as it's your email program that's sorting the emails into spam. 

I recommend looking at your email program and whitelisting Trello's email addresses, for instance, on Outlook, you'd add the emails you're getting Butler emails from to your Safe Senders list: https://support.microsoft.com/en-us/office/safe-senders-in-outlook-com-470d4ee6-e3b6-402b-8cd9-a6f00eda7339

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