Trello and Dropbox - Cannot access a dropbox file

Question

The link to the dropbox file does not seem to work. It shows the following error message:

"Can't access"

"The owner hasn't granted you access"

I am able to access the file via Dropbox. However, I am not able to access the same file via the dropbox-file link attached to Trello.

Anyone who can help me out with this issue?

Some other point that might be relevant:

- I have only a viewing-access to this file (in Dropbox)

- I have a Trello Business account and a Dropbox Plus Account

- I am able to attach a link to a dropbox file and open this link myself.

Jessie Mo · Answer

alright will do so. Thanks!

Vero Rivas · Answer

sorry, it would be best if you contact trello support directly

Jessie Mo · Answer

Thanks, Vero! I am already familiar with these articles. Unfortunately it did not provide a solution.