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Trello and Dropbox - Cannot access a dropbox file

The link to the dropbox file does not seem to work. It shows the following error message:

"Can't access"

"The owner hasn't granted you access"




I am able to access the file via Dropbox. However, I am not able to access the same file via the dropbox-file link attached to Trello. 

Anyone who can help me out with this issue?

Some other point that might be relevant:

- I have only a viewing-access to this file (in Dropbox) 

- I have a Trello Business account and a Dropbox Plus Account

- I am able to attach a link to a dropbox file and open this link myself. 




1 answer

0 votes
Vero Rivas Community Leader Feb 14, 2021

Hi @Jessie Mo 

  You have probably reviewed it, but I leave you these articles in case they can help you.

  It seems that you are missing some kind of connection / integration between Trello and Dropbox


Thanks, Vero! I am already familiar with these articles. Unfortunately it did not provide a solution. 

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Vero Rivas Community Leader Feb 14, 2021

sorry, it would be best if you contact trello support directly

alright will do so. Thanks!

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