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Template not autofilling

Ana Beatriz August 3, 2023

I have templates for task, bug and improvement issue types, but suddenly when I click on “Create” button the template for bug and improvement issues is not autofilling anymore.

 

template-not-autofilling.gif

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Sayed Bares _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 4, 2023

@Ana Beatriz are you using Jira Cloud or Server/DC? Team managed project or Company managed project? How did you setup the autofilling feature?

Ana Beatriz August 4, 2023

I'm using Jira Cloud and it's managed by the company that I work for. I did the setup by accessing Project settings > Apps > Issue Templates and then created 3 templates. The auto filling was working as expected a few days ago...

Sayed Bares _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 4, 2023

@Ana Beatriz This might be a bug, I would suggest reaching out to the vendor support:

Christopher Skoropada _Appsvio_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 4, 2023

Hi, 

This is not Deviniti app as they are not working on the native create issue screen. This looks like this app or... or own Issue Templates Agent.  Please check the vendor and contact corresponding support :) 

Ana Beatriz August 4, 2023

Thanks for the help, guys.

But I can't contact support, neither check documentation of the app that helps with templates creation...

On Project settings > Apps > Issue Templates

ezgif.com-video-to-gif (2).gif

Christopher Skoropada _Appsvio_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 4, 2023

Based on the screenshot you provided I can tell you that this comes from this vendor: https://marketplace.atlassian.com/vendors/1216140/narva-software

Narva support: https://bitwelt.atlassian.net/servicedesk/customer/portals

Ana Beatriz August 8, 2023

Ok. I'll get in touch with them. Thanks

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