Sound of notification Trello on Android

[Solenne DEROYE _-alsace_]

Hello,
I want to use trello for my company of about 50 people. I configured all the accounts, but the notifications on android work badly. The notification is displayed but no sound is emitted. but the majority of users do not have a computer and need to be notified immediately with an audible warning when a card is created.
I don't have this problem on iphone, but all my colleagues are on android.
Do you have a solution ?
I would like to point out that the setting of the notifications is correct and that the tables are followed with the notifications activated.
thank you in advance for your return

[Rafael Dill · Accepted solution]

Hi Solenne, welcome to the community! You had created a ticket with us about this issue (TRELLO-134909) and I already responded to that. Please take a look at your ticket and we can continue from there, ok?

[Solenne DEROYE _-alsace_]

Hi Rafael, Thanks for your help

I checked the settings and everything is fine, like in the screenshot, i have version android 12.