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Sales question


I've been trying to reach someone in the sales group to discuss enterprise pricing options for my company.  I haven't been able to get a response after multiple attempts over several days.

Is there some other route I should be going to contact sales?

Thank you.



1 answer

1 vote

Hello @Karl Voelker ,

Thanks for reaching out, and I can see you have already reached out and created a support request with our Customer Advocates team earlier today to get things rolling, and I just wanted to confirm that your support request is the correct location for this inquiry, and one of our advocates will be in touch with you via the request:


Hi Earl,

Thanks for the reply.  Is this something that someone might reach out in the next couple of days?  I was hoping to get some pricing soon.



Hi @Karl Voelker ,

You should be hearing from the team really soon.  As a reference to the expected timeframes please refer to the "Initial Response Times (IRT)" section, for your plans support offering level, under the "Atlassian Support Offerings" .  Pricing inquiries fall into the L4 request level, with a 2 business day target initial response time contingent on factors such as volume of requests.


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