Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Request for Refund

Deleted user Jan 29, 2021

Dear Trello,


Good day with you! Last month I was on the exploration of using trello and avail the basic Free, unfortunately I got too busy and forgot about me providing the details of my card, now I was charged $199. Please see below receipt. Trello_Charged.JPG 


Hoping to have a reversal with the payment. 


4 answers

Dear Trello Team,

I had an accident when submitting the payment for more than 3 account recently so i have ordered for just one account and that is good enough for us.
Can you please refund us this payment right now? but they has been not replied for us yet so how can do another ways?

Hi, did you get help?

0 votes
Felix Atlassian Team Jan 30, 2021

Hi @[deleted]

Please contact your support team via the "Ask Trello Support" button on

They'll be able to sort this out for you!

0 votes

Hi @[deleted] 

If you email I'm sure they will be able to help you.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend  B...

2,371 views 28 40
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you