Password reset and all data has disappeared!

[Monique Palmer]

I had a board with a number of cards set up in Trello.

Last week I couldn't login and it said I needed to create a new password. I have done this and now all of my data has gone.

I tried my other email addresses in case I was using the wrong one and I get a message stating that those email addresses don't have Trello accounts.

I would really like to retrieve the info I had entered into Trello as it was a lot of work.

Please advise what I can do?

[DiMaggio Tucci]

Did you make sure you didn't log in with the wrong provider (like Google, Microsoft, Slack, etc.) ?

It does sound like you logged in to the wrong account. I think it's possible you had the right email address, but logged in with the wrong provider.

Otherwise, you may want to contact Atlassian directly.