Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Password recovery mail to specific user not being sent - other users are receiving it fine


My friend @{redacted} forgot his password and tried to reset it by requesting a reset link to his e-mail ( and the mail never gets delivered. In sendmail (e-mail server) there isn't any trace of the mail, nothing.

When I try reseting my password (same mail server I receive the mail.

Is my friend trying the wrong e-mail or is there another way to get his password recovered?

Got help in a ticket, Atlassian Support:
"Checking our email service logs, I can see this email address was being blocked on our side, so I went ahead and removed the block. Now the email should be successfully received by in case everything is correctly configured on your side."

1 answer

0 votes

Hi @Santiago Testa Biali 

   If the support colleagues have helped you and have unlocked it for you, try on your side to see what happens, if not, talk to them again to see if there is any other problem


Suggest an answer

Log in or Sign up to answer

Atlassian Community Events