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PAGAMENTO

Michelle vilanova digital July 14, 2023

Eu paguei a fatura anual de 60 dólares pelo plano standard anual. Agora tem várias outras cobranças de 60dolares. Eu não estou entendendo, gostaria de ajuda em português se for possível. 

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Oliver S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 16, 2023

Hi Michelle, welcome to the community!

Happy to work through these unexpected charges with you. Would recommend reaching out to us via our contact form so we can discuss account specific details securely: https://trello.com/contact

In the meantime, the following guide explains how subscriptions work in Trello, alongside useful information on what's considered a billable and non billable user: https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/. It's possible that you might have added someone to multiple boards in your Workspace - making them a multi board guest, resulting in you being billed for an additional user.

Our team is happy to assist via a support ticket. :)

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