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Our dimensions sent to Amazon is being changed automatically to the incorrect dimensions. Why? Edited

tonya white
tonya white Oct 11, 2019

We've been using Trello with zero issues for almost 2 years, lately however Trello seems to be sending designs with the incorrect dimensions to Amazon which then returns as rejected. Why would this be happening, is there a bug in the designers system or how can we stop this from happening. Tx so much, Tonya

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Michael_Soh__AUG_
Michael_Soh__AUG_ Community Leader Oct 13, 2019

Can you provide some additional context?  When you say "sending designs with the incorrect dimensions to Amazon", what are you trying to do?  Is this an integration?  What "designs" are being sent?

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