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Keep Getting Randomly Billed Edited

We paid for a yearly Trello business account 2-3 weeks ago but since then I have received 3 or 4 emails saying "Thank you for your payment.  Your Trello balance is now up to date.  We have charged $114.07 to your credit card.

Why would I be getting these multiple charges on my card after we paid a year for biz access?

1 answer

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Answer accepted
Torben Atlassian Team Aug 12, 2019

Any chance you have added additional team members or multi board guests.

If you add members to your Business Class team after the initial upgrade, the additional user(s) will be charged a pro-rated membership fee for the remainder of the subscription period. Removing or deactivating a member from the Business Class team frees up a membership spot which can then be taken over by a different user at no additional charge.

You can read more about how billing works in Business Class here: 

If that does not match what you are seeing, feel free to reach out from the registered email address in your account via We'd be happy to take a closer look.

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