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Jira Power-Up : "Error while validating tenant and addon enabled"

Niklas Häcker
Niklas Häcker Mar 21, 2022

I'm currently trying to connect our Trello Board to our Jira instance, so we can create issues based on cards. But every time I try to connect to my Jira Cloud instance via the url, i get the error message "Error while validating tenant and addon enabled".
I already tried to remove and add the Power-Up but this didn't do anything.

I've read that some people have the same problem, but I couldn't find a solution or explanation for this.

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Alex Waite
Alex Waite Atlassian Team Mar 22, 2022

Hey @Niklas Häcker - looks like this was a bug we've now solved. Can you see if this is working for you now? 

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Niklas Häcker
Niklas Häcker Mar 23, 2022

Hello Alex, it's working now, thank you!

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