Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Jira Power-Up : "Error while validating tenant and addon enabled"

Niklas Häcker
Niklas Häcker March 21, 2022

I'm currently trying to connect our Trello Board to our Jira instance, so we can create issues based on cards. But every time I try to connect to my Jira Cloud instance via the url, i get the error message "Error while validating tenant and addon enabled".
I already tried to remove and add the Power-Up but this didn't do anything.

I've read that some people have the same problem, but I couldn't find a solution or explanation for this.

Answer
Watch
Like Be the first to like this
394 views

2 answers

1 accepted

1 vote
Answer accepted
Alex _ Trello
Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 22, 2022

Hey @Niklas Häcker - looks like this was a bug we've now solved. Can you see if this is working for you now? 

View More Comments
Niklas Häcker
Niklas Häcker March 23, 2022

Hello Alex, it's working now, thank you!

Like • Alex W likes this
Reply
0 votes
Duc Jeremy Vu
Duc Jeremy Vu
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
June 27, 2024

hello, I have the same problem now, how can I fix it ? 

 

 

Reply

Suggest an answer

Log in or Sign up to answer
Trello
Trello
TAGS
AUG Leaders

Atlassian Community Events

    See all events