It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I cannot log in via Trello Desktop.

Good day!

The thing is that I cannot log in using username/e-mail in the desktop app. I may authorize on iPhone app or Web version, so the wrong password is not the issue. The app shows me the main page: 

photo_2018-04-12_15-17-43.jpg

Logs: 

 

2018-04-12T09:54:08.253Z - info: [main] ... is now booting 💾
2018-04-12T09:54:08.253Z - info: [main]
2018-04-12T09:54:08.253Z - info: [main]
2018-04-12T09:54:08.395Z - info: [settings] loading and normalizing settings
2018-04-12T09:54:08.395Z - info: [settings] flushing settings to disk
2018-04-12T09:54:08.716Z - info: [auth] migrating auth if needed
2018-04-12T09:54:08.716Z - info: [auth] doesn't need migration, skipping
2018-04-12T09:54:08.776Z - info: [app-controller] creating welcome window
2018-04-12T09:54:08.776Z - info: [window-manager] new window created, starting tracking
2018-04-12T09:54:08.807Z - info: [window-manager] emitting event window-created
2018-04-12T09:54:08.812Z - info: [i18n] loaded best locale for user: en
2018-04-12T09:54:08.846Z - info: [app-controller] use isn't authed, not creating new card window
2018-04-12T09:54:08.848Z - info: [main] resetting global shortcuts
2018-04-12T09:54:19.627Z - info: [window-manager] queuing events for batch
2018-04-12T09:54:19.628Z - info: [window-manager] queuing event window-close
2018-04-12T09:54:19.731Z - info: [app-controller] creating new main window
2018-04-12T09:54:19.732Z - info: [window-manager] new window created, starting tracking
2018-04-12T09:54:19.744Z - info: [window-manager] queuing event window-created
2018-04-12T09:54:19.745Z - info: [menu-builder] building menus for production
2018-04-12T09:54:19.766Z - info: [menu-builder] building menus for production
2018-04-12T09:54:19.787Z - info: [window-manager] batch operation complete, replaying: window-close, window-created
2018-04-12T09:54:19.788Z - info: [auth] awaiting user auth
2018-04-12T09:54:19.827Z - info: [window-manager] detected window closed, stopping tracking
2018-04-12T09:54:19.827Z - info: [window-manager] emitting event window-closed
2018-04-12T09:54:19.935Z - info: [menu-builder] building menus for production
2018-04-12T09:54:22.698Z - info: [main] user is no longer authorized, logging out: getAuthorization null but required for https://trello.com/ [https://trello.com/]
2018-04-12T09:54:22.699Z - info: [window-manager] queuing events for batch
2018-04-12T09:54:22.699Z - info: [main] user is logging out, closing cardWindow and main windows
2018-04-12T09:54:22.699Z - info: [window-manager] queuing event window-close
2018-04-12T09:54:22.700Z - info: [app-controller] saving window params
2018-04-12T09:54:22.703Z - info: [window-manager] detected window closed, stopping tracking
2018-04-12T09:54:22.704Z - info: [window-manager] queuing event window-closed
2018-04-12T09:54:22.707Z - info: [main] clearing storage data
2018-04-12T09:54:22.733Z - info: [main] settings updated, rebuilding menus
2018-04-12T09:54:22.733Z - info: [menu-builder] building menus for production
2018-04-12T09:54:22.739Z - info: [settings] flushing settings to disk
2018-04-12T09:54:22.756Z - info: [main] creating card and welcome window after logout and cleanup
2018-04-12T09:54:22.757Z - info: [app-controller] use isn't authed, not creating new card window
2018-04-12T09:54:22.757Z - info: [app-controller] creating welcome window
2018-04-12T09:54:22.757Z - info: [window-manager] new window created, starting tracking
2018-04-12T09:54:22.763Z - info: [window-manager] queuing event window-created
2018-04-12T09:54:22.777Z - info: [window-manager] batch operation complete, replaying: window-close, window-closed, window-created

 

MacOS 10.12.6

Trello 2.10.3

 

Thank you for your help in advance. 

4 answers

The solution for this problem is deleting full cache. 

On iOS users. Open terminal and execute this command with a sudo user, if not, just ad SUDO to the command. 

rm -rf ~/Library/Containers/com.atlassian.trello

 You are welcome. 

0 votes

Hi John,

Crystal from Trello Support here! 

We'd love to take a closer look into what's going on. As there may be some information shared that is private to your account, can you please send us an email here: https://trello.com/contact

Thanks so much!

Any solution? The same happens to me. I try login and the program always comes back to the page above.

I have never had to login before because the program kept me signed in since first time login. It's not a login credentials issue. There seems to be some kind of loop in the program.

I've got the same issue on a Mac. Suddenly started happening earlier today. The app booted me out, and won't let me back in. As soon as I sign in, it loops back to the screen above. 

I uninstalled, ran a registry cleaner and reinstalled and it's working now. 

Like AymarM likes this

Thanks for the tip @Joao Curro. I uninstalled, then reinstalled (no registry cleaner though), and now it's working again. 

Like AymarM likes this

@Aaron Stewart @Joao Curro Thanks, I had the same problem. Before uninstalling, I tried cleaning the app cache (~/Library/Caches/) on mac and it started working.

Hello, I have the same problem. I tried to uninstall and reinstall several time but I still have the problem.

Is a registry cleaner the solution and if yes, which on did you used ?

thanks a lot !

I am still stuck :( !

Problem solve. I used an app to uninstall Trello and the next day login worked. I dont know if it was to uninstall with an app is the reason it is now working but worth to try if you have this issue

Which app did you use to uninstall it?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

Develop a new Habit during Lockdown

If you had to thrive a new habit during a lockdown, what would it be? Trello

1,520 views 13 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you