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I cannot attach files on Trello's android version. Can you help?

Below are two pictures that illustrates my point. Note that it came from two different phones. WhatsApp Image 2019-03-25 at 12.41.49 PM.jpegWhatsApp Image 2019-03-25 at 1.16.46 PM.jpeg

2 answers

0 votes
Alice Causarano Community Leader Mar 26, 2019

Does it mean that when you click the green + button it disappears completely without even showing you the menu?

You cant even find the green + button. The two pictures are from two different phones.

Alice Causarano Community Leader Mar 26, 2019

Have you already tried to delete the app and reinstall it or to clear the cache? What's your version of Android?

I havent done it already. Its an android 7.0

0 votes
Daniel Eads Atlassian Team Mar 27, 2019

Hey Arya!

If you could provide some additional info about the app versions on your phone, that will help us narrow down what's going on:

  1. What version of the Trello app you have on the phone where you can add attachments
  2. What version of the Trello app you have on the phone where you are having trouble adding attachments
  3. The model / Android version of the phone where you are having trouble adding attachments

Per the feature release Trello board, we'd expect versions above 4.5 to be able to add attachments on Android. If you're finding that's not the case on your second phone, we'll start looking into it with the extra details above!

Cheers,
Daniel

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