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I can't access Trello via any web browser

Hi,

I can't access Trello via any web browser on any of the PCs at my disposal. 

Any idea how to fix this? I don't have trouble accessing any other website so I am clueless.

Thanks in advance

2 answers

0 votes
FUN MAN ANDY Community Leader Mar 20, 2020

Welcome to the community @sadykovad57 

Are you currently logged in to your Trello.com account and are there any Power Ups that could be causing issues?

Do you have any browser extensions that could block log-in? Some Ad blockers and what not tend to play havoc. Switch everything off and try again

And of course, the classic - have you deleted all browser history and cookies...?

For a final resort you can always raise a ticket with Atlassian support. Do you know how to do that?


0 votes
Iain Dooley Community Leader Mar 20, 2020

@sadykovad57 do you mean that you can't get to the trello.com web address, or that you can't login to your trello account?

A good way to test whether or no you're having a local connection issue versus an outage is this website:

https://downforeveryoneorjustme.com/

If you're having trouble from one connection, have you tried for example hot spotting your phone to see if it's just a problem with the ISP you're connecting with?

If this is a login issue, are you seeing invalid password, or non-existent account? Have you tried logging in from an incognito/private browsing session? 

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