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How to get notifications? How to write multi-line messages? And a question about my username.

I tried to go to Trello help and "send a message", but ultimately it only gave me the option to ask the community.

I have three questions:

1. I have notifications set to instant, but when somebody adds comments to a card I do not receive notifications. I did check spam. And the email address is correct. Any thoughts on that?

2. When posting to a card how can I create multi-line posts? Every time I hit return it seems to create a new card. I tried the usual things like Commend+Return, but it didn't help. This is on my Mac.

3. I'm curious why my username is douglerner1 and not just douglerner. I tried changing it but it said it was already in use. I strongly suspect that if it really is already in use that the user must be me from some old account. Is there any way of checking this?



1 answer

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Iain Dooley Community Leader Jun 05, 2020


1) Instant email notifications aren't actually instant, they send after about 5 minutes assuming you haven't read the notification anywhere else, so if you want all your notifications in email make sure you never read them on web/mobile

2) You can't create multi-line titles, create the card, click on it to open it (or use cmd/ctrl+enter to create and open it) then you can enter multi-line descriptions and comments

3) Not really, if you don't have access to the account you can't really do anything about it.

1. It's been a lot more than 5 minutes. It's been days. I have yet to receive a single notification from Trello comments to cards. They aren't in spam either.

2. I don't *think* I was trying to create multi-line titles. Is that where you think I'm confused? I was typing in the body of the card after creating the card. 

Iain Dooley Community Leader Jun 06, 2020


1. see the second part of that comment :) Also you will only see notifications if you're watching a card/list/board and/or if you are mentioned by name, and also only if it's someone else that takes the action and not yourself

2. when you create a card, you are typing the title of the card, when you click on the card and open it, you'll see the description/comments etc.

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