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How to connect trello and jira accounts if the emails don't match? Edited

I have a Trello account with a short version of my company email (just my first name) but my Jira account is using google login with a long version of my email.

When I completed the migration flow promoted on Trello a new account appeared that does not contain any of my boards or company team. A new one was created with the long version of my email:

- I cannot update the email on the first account, it says email is taken

- I cannot change the email on Atlassian because it's via google login

- I cannot delete the new Trello account because that is now merged with my Jira account which I don't want to delete

Looks like you didn't consider the short and long versions of the same email on this migration flow.

Advice please! 

2 answers

I am having the same issue!

0 votes
Vini Atlassian Team Apr 06, 2020

Hi Simone and Gabi, sorry you are having issues with the migration. Since each account's situation is very specific, it is hard for us to suggest next steps on community. Would you please send a message to Trello Support at That way we will be able to verify all of your information and suggest on a resolution.

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