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How to apply for a refund?

Sorry, I originally wanted to buy a gold account.
As a result, I started my business plan.
I must apply for a refund. I hope to solve the problem
because this money is very expensive for me.

3 answers

I requested a refund and was informed that they do not give refunds after 30 days.

When I joined Trello I wanted to buy the gold plan. however, i don’t know how it happened but the amount that was taken from my account (377,59) is associated with a business plan. 
this wants the plan I wanted and I have no financial possibilities to support this value. 
I have already sent and e-mail explaining my situation but I have not received a reply! 
please help to get my money I just want to sign for the gold plan. 

0 votes
Blair at Atlassian
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 13, 2019

Hi there,

I'm Blair from Trello Support and we can help you with a refund. Send an email to and confirm the Business Class team URL. We'll happily work with you directly.


hello my name is Ilya joyce I’ve been charged almost 500 euro by trello I need a refund Ive emailed support@trello please reply

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