Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I report issues?

When Trello is down, who do I contact to report it, and where can I go for updates on when it will be back up? Follow up question: Is there some other product I can switch to that is more reliable? It is not feasible for me to continue using Trello if it keeps going down. 

2 answers

1 accepted

0 votes
Answer accepted

When it goes down, all of our alerts go off, so we notice.

You can always get an up to date report at


As with all programs on the web - you will experience glitches and issues from time to time.  We have used Trello for years for our work with 3 Universities and it has served us well.  It is an invaluable tool with the people we have working from home.  We did a lengthy search prior to signing up with Trello and it has been a great program.

Thanks for the vote of confidence.  We have however been down an unacceptable amount lately (also coinciding with peak load times of Monday morning Eastern Standard Time).  So I understand the frustration, as we feel it ourselves.

We have a collection of mitigation strategies we are working on internally as every minute of downtime hurts our internal "nines" score.   Every employee that can help us fix this is working right now to fix it.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: Your favorite Trello blog takeaway

Hello friends! From the community that brought you Welcome Wednesday, Throwback Thursday and Friday Fun, welcome to Taco Tuesday, a weekly discussion about all things Trello. The best part? One Tac...

251 views 12 11
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you