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How can I change my email?

Mae Chong
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March 4, 2024

Hi there, I want to change my email address. However, when I try to verify the new email address, I'm asked to log in.

Since this new email has never signed up with Atlassian, I proceeded to create a new account. When I do so and try to verify the new email again, I'm told that I'm unable to change the email as it is already associated with another Atlassian account. 

I've tried doing this with 3 different emails and ended with the same results. 

These were the steps I followed: https://community.atlassian.com/t5/Atlassian-Account-articles/How-to-change-your-Atlassian-account-email-address/ba-p/1942026, but I'm still unable to change the email. Please help. 

 

1 answer

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Perisic Nikola
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March 4, 2024

Welcome to the community @Mae Chong !

What happens when you try to login with those emails that you have verified?

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