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HELP! I cannot log in due to no longer having access to my old email

rachel I'm New Here Apr 30, 2022
  1. Created Trello account with a work email
  2. Attempted to change account email to personal
  3. Now it won't let me log in with either email
  4. Sends all password reset emails to old work email which I can no longer access
  5. Really need to access all my boards :/

2 answers

0 votes

Hi @rachel ,

welcome to the Atlassian community!

Based on that article https://help.trello.com/article/743-recovering-your-trello-account , you can't do that.

You don't use that email anymore

You may no longer have access to the email address associated with your account. This happens sometimes when you change jobs and aren't using your work email anymore. This can also happen if you delete your email account.

For security reasons, we are not able to change the email address on your account (see below). Your best bet is to contact your former employer directly and ask if they can help you reclaim your Trello account by temporarily re-opening your old email account.

Hope this helps,

Fabio

Are you the only admin on your board, or can someone else help you with this?

Are you on bad terms with your old company, or can you request a temporary setup of your old mail account, or ask that mail to it is redirected for you to complete the recovery?

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