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Getting a user to log in without having to use 2fa

I am an admin for our org and we have never enforced 2FA to log in to Trello. 

Somehow we have 1 user that has 2FA and now she can't log in since she keeps being asked for a code which we don't know how to get a code and also how do we disable the 2FA?

1 answer

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Even if you don’t enforce 2fa, I’m pretty sure each individual person can decide to turn it on. 

Do they have an Atlassian Account? 
https://confluence.atlassian.com/cloud/issues-with-your-account-976161189.html

Yes the user has an Atlassian account but the issue is trying to get the 2FA codes which we don't know how to get them.

Yep - see the instructions in the link I pasted above which address that. 

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