Export to CSV greyed out

[Xavier Azcue]

We are demoing the business class license and are trying to test the export to CSV function and it is showing up as "greyed out", as in we can't click it...

[Iain Dooley]

@Xavier Azcue has the board been created in the team or is it a personal board? 

https://help.trello.com/article/752-changing-the-team-to-which-a-board-belongs

[Soumyadeep Mandal]

Hi @Xavier Azcue ,

Welcome to the community!

Please visit the below links and follow the steps carefully!

https://help.trello.com/article/747-exporting-data-from-trello-1

https://trello.com/power-ups/5c9418019e56bd8abf98d83f/board-export-excel-csv-pdf

https://chrome.google.com/webstore/detail/csv-export-for-trello/nlclhmcmfjpmmngpopdgapiccfddfagi?hl=en

I hope it will solve your problem quickly!

[Xavier Azcue]

Hi @Soumyadeep Mandal !

Unfortunately not, we had seen that before. Could it have something to do with demo vs a full business license? It kind of defeats the purpose of a demo if that is the case...

Thanks!

[Soumyadeep Mandal]

Hi @Xavier Azcue ,

 Please, perform the following steps and let me know if it works for you:

- To ensure that you are not facing a cache problem, could you please try to clear the cache and cookies from your browser, reopen it and try again? If possible, check if the same problem is happening in Chrome.

- Check if your user is properly added as a team admin to access the "Export" tab or if this role was not removed from your user.

- If the problem keeps happening, can you provide Trello Team with a screenshot of how this is appearing for you? Also, pass the mouse over the Export button and check if a pop-up displays the reason it is not selectable.

Additionally, here are the instructions on how you can export your Trello Boards:

- Exporting Data From Trello