Error Uploading Files?

[supergreenair]

Everytime I try to upload files to my cards I get a message error uploading file.... Anyone else experience this?

[Mutya]

Hi there!

It could be a number of things like internet connection, or an error from an old browser session that you may need to clear cache.

Using one of the supported browsers, try logging into Trello in the following ways to see if you can reproduce the issue you are having:

• Disable all extensions and customizations in your current browser
• Use a private/incognito browsing tab or clear cache or cookies
• Try using a different browser on the same computer
• Connect to a different network
• Try using a different computer

For more troubleshooting tips:
https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello

Let me know if any of these worked or if you have any other questions!

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[Ian Suchon]

If it "could be a number of things" including all those different issues, the error message needs to be more specific. If a file could be too big, or my browser isn't supported, or some other issue, telling the user what actually went wrong would be a lot more helpful in fixing the issue than the error message just saying "uh it didn't work." If you want people to troubleshoot, make it intuitive to do so.