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Emails that are automatically forwarded to Board are not including the phone numbers in the emails

We are using trello as a CRM. The leads get automatically forwarded from gmail to the trello board. 

 

We are having an issue with emails that include a phone number but the phone number is not showing in the Trello card description. 

 

Any insight would help. Thank you

1 answer

0 votes
Iain Dooley Community Leader Nov 02, 2019

@Shmaya Haskel what you might find is that the signatures are being cut out because they're part of an image rather than the plain text content of the email. There's no good way to fix this unfortunately.

Benko Board (my integration) lets you use Trello as a Gmail client:

http://trello.com/integrations/#benkoboard

It still uses plain text but all signature graphics are imported (along with other attachments) into a linked Google Drive file and there is a "View in Gmail" link on every card so you can easily go and inspect the original email if formatting is a bit funny.

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