When someone replies to the email which was sent to trello through email-to-board settings, it creates a fresh card. PFA the screen shot.
Can we have a setting under email-to-board, where all such email replies can be auto-clubbed as comments on the first card? Especially when the trello recognises that the subject of the email is the same (It auto-removes Fwd: / Re: prefixes from the email subject while converting it to the Card Header.)
This is interesting to see! What you're asking for is how the email-to-board feature is designed to work—when Trello is able to identify that an email is part of a thread, new messages should go in as comments on the existing card, but this depends greatly on how the email client itself encodes and sends email. If multiple people are replying as well, that can cause complications. If you'd like, we'll be happy to take a closer look at what might be going on if you can reach out via https://trello.com/contact!
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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