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Email notifications not received

Hi there,

 

I am not receiving any email notifications even though I used to. Not even when someone mentions me. I've already looked at my settings and chose "receive emails instantly". Help please!

 

Also, is there a phone number for trello support? I couldn't find it anywhere. 

 

Thanks!

1 answer

0 votes
Iain Dooley Community Leader Nov 15, 2018

@Ekaterina Gamarnik there's no phone number as far as I know but support@trello.com is pretty snappy.

Email notifications are only sent if you don't view the notification anywhere else.

Try triggering a notification on any of your cards and not reading the notification on any device (web or mobile) for 5 minutes, you should receive the notification via email then.

I realise that this isn't "instant" but it's as instant as it gets :)

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